Return Policy

Our No Questions Asked –  Returns/Exchange Policy

Your complete satisfaction is our highest commitment! If for ANY reason you wish to return any of the following items within 30 days of purchase, we’ll give you a full refund (less shipping), or exchange for product(s) of equal price, no questions asked. Shipping charges, if applicable, are non-refundable.

Items eligible for refund or exchange:

  • Any unopened, unused box, case, bottle or container of consumable products
  • Up to 1 (one) partially used box, bottle or container per unique product (same flavor / same sku)

To return unopened, unused, or partially used items as listed above, please complete the Returns/Exchange Request form below and include it with your shipment.

Return Exchange Form

Refund requests will be processed when the returned items are received at LowCarb Express.  A refund of the purchase price will be applied to the payment method used on the original order.  You will receive a credit notification email once we have issued the refund.

Refund requests will be processed when the returned items are received at LowCarb Express.  A refund of the purchase price will be applied to the payment method used on the original order. You will receive a credit notification email once we have issued the refund.

The products and the claims made about specific products on or through our website have not been evaluated by Fully Alive Inc. dba Low Carb Express, or the FDA and are not approved to diagnose treat cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other healthcare professional or any information contained on any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet exercise or supplementation program before taking any medication or if you have or suspect you might have a health problem. See Terms of Service for complete Medical Disclaimer.

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