Return Policy

Our No Questions Asked -  Returns/Exchange Policy

Your complete satisfaction is our highest commitment! If for ANY reason you wish to return any of the following items within 30 days of purchase, we’ll give you a full refund (less shipping), or exchange for product(s) of equal price, no questions asked. Shipping charges, if applicable, are non-refundable.

Items eligible for refund or exchange:

  • Any unopened, unused box, case, bottle or container of consumable products
  • Up to 1 (one) partially used box, bottle or container per unique product (same flavor / same sku)

To return unopened, unused, or partially used items as listed above, please complete the Returns/Exchange Request form and include it with your shipment.

Refund requests will be processed when the returned items are received at LowCarb Express.  A refund of the purchase price will be applied to the payment method used on the original order.  You will receive a credit notification email once we have issued the refund.